1. Introduction

At L’Orientale, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our perfume store—whether through our website, mobile application, or in-store.

1. Information We Collect

When you interact with L’Orientale, we may collect the following information:

a. Personal Information

• Full name

• Email address

• Phone number

• Shipping and billing addresses

• Payment information (processed securely via third-party providers)

• Purchase history and preferences

b. Technical Information

• Device and browser details

• IP address

• Location data (if enabled)

• Cookies and tracking data (e.g., pages visited, products viewed)

2. How We Use Your Information

We use your information to:

• Process and fulfill orders

• Provide customer support

• Send order confirmations, invoices, and shipping updates

• Send promotional offers, new arrivals, and special discounts (if you subscribe)

• Improve our website, products, and customer experience

• Conduct market research and analysis

• Comply with legal obligations

3. Marketing Communication

If you subscribe to our newsletter or marketing messages, we may use your information to send you:

• Exclusive deals and perfume launches

• Personalized product recommendations

• Store events or announcements

You can unsubscribe at any time by clicking the “Unsubscribe” link in our emails or by contacting us directly.

4. Sharing Your Information

We do not sell or rent your personal information. We may share data with trusted third-party services that help us operate our business, such as:

• Payment processors (e.g., PayPal, Stripe)

• Delivery and logistics partners

• Email marketing platforms (e.g., Mailchimp, Klaviyo)

• Web analytics services (e.g., Google Analytics)

All partners are bound by confidentiality and data protection agreements.

5. Data Security

We use secure technologies and procedures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

6. Data Retention

We retain your information only as long as necessary to fulfill the purposes outlined in this policy or to comply with legal, tax, or regulatory requirements.